Shipping policy
Shipping Policy
This Shipping Policy explains how orders placed through shaveam.shop are processed and delivered.
Shipping Destinations
Shaveam currently ships to addresses within the United States.
Shipping availability for your address will be confirmed during checkout.
Order Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays will begin processing on the next business day.
Delivery Time
After processing, estimated delivery within the United States is 3–5 business days.
The estimated total timeframe from placing an order to delivery is approximately 4–7 business days.
Delivery times are estimates and may be affected by weather, public holidays, carrier disruptions, or other circumstances outside our reasonable control.
Shipping Costs
Any applicable shipping costs will be clearly displayed during checkout before you complete your purchase.
We will not add undisclosed shipping charges after your order has been placed.
Order Confirmation
After placing an order, you will receive an order confirmation at the email address provided during checkout.
Please review your order and shipping details carefully and contact us immediately if any information is incorrect.
Shipping Confirmation and Tracking
Once your order has been shipped, we will send a shipping confirmation email.
Tracking information will be included when available. Tracking updates may take some time to appear after the carrier receives the package.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
If you need to correct your address, contact support@shaveam.shop as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Delivery Delays
If your order has not arrived within the estimated timeframe, contact support@shaveam.shop with your order number.
We will review the tracking information and work with the shipping carrier to investigate the delay.
Lost Packages
If a package appears to be lost in transit, contact us so we can investigate the shipment with the carrier.
After the investigation, we will provide an appropriate resolution based on the circumstances, which may include a replacement or refund.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, check around the delivery location and ask household members or neighbors whether they accepted it.
If the package is still missing, contact us at support@shaveam.shop so we can assist you.
Damaged Packages
If your order arrives damaged, take clear photos of the package and products and contact us as soon as possible.
Include your order number and a description of the damage. We will review the issue and arrange an appropriate solution.
Incorrect Products
If you receive a product different from the one you ordered, contact support@shaveam.shop with your order number and photos of the item received.
We will arrange a free return and provide a replacement or refund as appropriate.
Returns
Returns are accepted within 30 days from the date of delivery.
Return shipping is completely free within the United States. We do not charge restocking fees, and all products are eligible for return.
Please review our Return and Refund Policy for complete return instructions.
Contact Us
For questions about shipping or an existing order, contact us using the information below.
Shaveam
Email: support@shaveam.shop
Phone: +1 (707) 530-9658
Address: 9718 NE 94th Ave, Vancouver, WA 98662, United States