Refund policy
Return and Refund Policy
At Shaveam, we want you to be satisfied with your purchase. You may request a return within 30 days from the date your order is delivered.
Return Eligibility
All products are eligible for return. We do not have final sale items.
Returned products should be in the same condition in which they were received and include the original packaging and accessories whenever possible. A receipt or proof of purchase is required.
How to Request a Return
To start a return, contact us at support@shaveam.shop within 30 days of delivery. Include your full name, order number, and the product you wish to return.
Our customer support team will provide the return instructions and a prepaid return shipping label. Returns sent without contacting us first may not be accepted.
Free Return Shipping
Return shipping is completely free for eligible returns within the United States. Shaveam will provide a prepaid return shipping label.
No Restocking Fees
We do not charge any restocking fees. No restocking fee will be deducted from your refund.
Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect product, contact us as soon as possible at support@shaveam.shop.
Include your order number, a description of the issue, and clear photos when applicable. We will review the issue and arrange a free return, replacement, or refund as appropriate.
Return Inspection
Once your return is received, we will inspect it and notify you by email whether the refund has been approved.
Refunds
Approved refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned product.
Your bank or payment provider may need additional time to post the refund to your account.
Late or Missing Refunds
If more than 15 business days have passed since your refund was approved and you have not received it, contact us at support@shaveam.shop.
Exchanges
If you would like a different product, contact us to return the original item. Once the return is accepted, you may place a new order for the preferred product.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We will try to cancel it before processing or shipment.
If the order has already been shipped, you may return it within 30 days of delivery under this policy.
Contact Us
Shaveam
Email: support@shaveam.shop
Phone: +1 (707) 530-9658
Address: 9718 NE 94th Ave, Vancouver, WA 98662, United States